Frequently Asked Questions (FAQ)

ListGrow.App is a contact exchange platform where users join weekly 'pools' or campaigns by submitting their contact details. At the end of the campaign, everyone in that pool receives the full list of submitted contacts in downloadable formats (VCF/CSV). It's designed for businesses and professionals to expand their network through verified contact sharing.

Anyone over the age of 18 can use ListGrow.App. We currently operate in Nigeria, Ghana, Kenya, and South Africa, with plans to expand to the US, UK, and Europe. Our platform is ideal for entrepreneurs, sales professionals, marketers, and businesses looking to expand their contact networks.

Currently, ListGrow.App operates in Nigeria, Ghana, Kenya, and South Africa. We're actively expanding to the US, UK, and Europe. Check our pricing page for country-specific availability and pricing information.

To join a pool: 1) Select a campaign from our available options, 2) Enter your details (name, email, phone number), 3) Verify your email and phone via OTP codes, 4) Make payment if required, 5) Wait for campaign completion to receive the full contact list.

When the campaign closes, you'll receive the full pool contact list via email. You can also download it directly from your dashboard using a time-limited link. The contacts are delivered in VCF format for easy import into your phone, email client, or CRM.

No, once you confirm your details and submit them, they cannot be changed for that specific campaign. This ensures data integrity and prevents manipulation of the contact pool. Make sure all information is accurate before submitting.

Campaigns typically run weekly, with most pools closing within 7 days. The exact duration depends on the campaign type and minimum entry requirements. You'll receive notifications about campaign status and when contacts are ready for download.

Verification ensures higher-quality contacts and reduces fake submissions. It also helps protect other users from scammers and ensures that all participants in the pool are genuine. This creates a more valuable and trustworthy network for everyone.

No, we do not accept VOIP or disposable phone numbers. Only valid, non-VOIP phone numbers are accepted to ensure contact quality and prevent abuse. This policy helps maintain the integrity of our contact pools.

Verification badges (✅) indicate that a user has verified their phone or email through our OTP system. However, these badges do not guarantee trustworthiness or business legitimacy - they only confirm that the contact information is verified. Always perform your own due diligence and never rely solely on verification badges for business decisions.

We implement multiple security measures: mandatory OTP verification, blocking of VOIP/disposable numbers, optional business verification badges, and clear disclaimers. However, users must still verify vendors independently through calls, video chats, or other verification methods.

Prices vary by pool type and location. National pools (Nigeria-wide) typically cost ₦1,500, while state or city-specific pools may cost ₦3,000 or more. Premium pools with additional features may have higher pricing. Check our pricing page for current rates.

We currently support Paystack and Flutterwave, which accept bank cards, bank transfers, and mobile money across supported African countries. As we expand globally, we'll add more payment options including international cards and digital wallets.

No, all payments are final and non-refundable under all circumstances. This policy applies to pool joins, subscriptions, and all other services. Please see our Refund Policy for full details and understand this before making any payment.

Yes, you can cancel a subscription at any time through your dashboard or by contacting support. Cancellation stops future billing but does not entitle you to a refund of prior payments. You'll retain access until the end of the current billing period.

Contacts are delivered in VCF (vCard) format, which can be imported directly into your phone's address book. This makes it easy to add all contacts to WhatsApp and start building your business network immediately.

After importing contacts to your phone: 1) Create a WhatsApp Business group for your industry/location, 2) Add contacts to the group, 3) Post your products/services with clear descriptions and prices, 4) Interested buyers will contact you directly, 5) Build relationships and repeat business through the network.

For effective WhatsApp business networking: Use clear product photos, include detailed descriptions and prices, post regularly but not spam, respond quickly to inquiries, create separate groups for different product categories, and always be professional and helpful to build trust.

Yes! You can create specialized groups like 'Lagos Real Estate Network', 'Abuja Tech Entrepreneurs', or 'Nigeria Fashion Business'. This helps you target specific audiences and increases the chances of finding interested buyers for your products or services.

For direct sales: Always verify the buyer's identity, use secure payment methods (bank transfer, mobile money), provide clear product descriptions and photos, set clear terms and conditions, keep records of transactions, and build long-term relationships for repeat business.

We verify phone numbers and emails via OTP, ensuring the contact information is valid. However, you should always verify business legitimacy independently before engaging in transactions. Start with small transactions to build trust and gradually increase business volume.

Pool sizes vary by campaign type and location. National campaigns typically have 50-200 participants, while local campaigns may have 20-100 participants. This gives you a solid foundation to build your WhatsApp business network and find potential customers.

Not everyone will be interested in your specific products, and that's normal. Focus on building relationships, providing value, and being helpful. They might refer you to others or become customers later. The key is consistent, professional engagement and quality products.

No, we do not guarantee the legitimacy of any participants. While we provide verification tools, you must do your own due diligence. ListGrow.App is not responsible for fraud, scams, or losses resulting from your use of contacts. Always verify before engaging in business.

If you encounter suspicious behavior: 1) Stop all communication immediately, 2) Report the incident to our support team, 3) Provide evidence of the scam attempt, 4) Consider reporting to relevant authorities. We investigate all reports and may suspend accounts involved in fraudulent activities.

Always verify contacts independently: make phone calls, request video chats, check business registrations, verify social media profiles, ask for references, and meet in person when possible. Never rely solely on the verification badge or platform information.

Our referral program rewards you for bringing new users to ListGrow.App: 5 successful free pool referrals unlock 1 free pool join, and 10 successful paid referrals unlock 1 free paid pool join. Share your unique referral link to start earning rewards.

Track your referrals through your dashboard under the Referrals section. You'll see your referral count, successful referrals, and available rewards. Notifications are sent when you unlock new rewards.

A successful referral is when someone uses your referral link to join ListGrow.App and completes their first campaign or makes their first payment. The referred user must complete the full verification process for the referral to count.

Yes, subscription plans are launching soon. Subscribers will automatically be added to multiple pools per month and receive weekly contacts. This provides better value for frequent users and ensures consistent contact flow for your business.

Premium features include: CSV export options, priority support, advanced filtering options, bulk contact management tools, and access to exclusive high-value pools. Premium users also get early access to new features and campaigns.

Subscriptions are billed monthly, quarterly, or annually. You can cancel anytime, and cancellation stops future billing but doesn't entitle you to refunds for prior payments. Access continues until the end of the current billing cycle.

No, we do not sell personal data to third parties. Pool contacts are shared only with participants of that specific campaign. We use your data only to provide our services and comply with legal obligations. See our Privacy Policy for full details.

ListGrow.App complies with Nigerian law and international standards, including GDPR (Europe), CCPA (California), and other relevant data protection regulations. Users are responsible for ensuring their use of contacts complies with local laws and anti-spam regulations.

All our legal documents are available on our website: Terms & Conditions, Privacy Policy, and Refund Policy. These documents are regularly updated and form the basis of our relationship with users.

Contact data is kept until the campaign concludes and results are delivered. Account data is retained while your account is active. Payment records are retained as required by financial regulations. We may anonymize and retain aggregated data for analytics.

Sales teams can use ListGrow.App to expand their prospect database with verified contacts. Join industry-specific pools to get contacts of potential customers, partners, or suppliers. The verified contact information ensures higher response rates and more productive outreach campaigns.

Yes, ListGrow.App is excellent for marketing campaigns. You can join pools in your target market or industry to build email lists, SMS marketing databases, or social media audiences. All contacts are verified, reducing bounce rates and improving campaign effectiveness.

Absolutely! Real estate agents can join location-specific pools to get contacts of potential buyers, sellers, or investors in their target areas. This helps build local networks and generate leads for property transactions.

Freelancers can use ListGrow.App to find potential clients, collaborators, or project partners. Join pools in your industry or location to expand your professional network and discover new business opportunities.

Phone verification ensures contact quality and prevents fake submissions. It's required for all users in Nigeria and will be required in other countries as we expand. This helps maintain the integrity of our contact pools and protects all participants.

We accept various phone number formats: +2347061053262, +23407061053262 (converts to +2347061053262), 7061053262, or 07061053262 (both convert to +2347061053262). The system automatically adds the country code for Nigerian numbers.

If you don't receive SMS codes: 1) Check your phone's signal and message inbox, 2) Ensure your phone number is correct and not a VOIP number, 3) Wait 2-3 minutes and try again, 4) Check if your carrier blocks SMS from unknown numbers, 5) Contact support if the issue persists.

Yes, you can change your phone number from your profile page, but you'll need to re-verify the new number. You can only change your phone number twice per month to prevent abuse. If you change your number, you'll need to complete the SMS verification process again.

No, we do not accept VOIP, virtual, or disposable phone numbers. Only valid, non-VOIP phone numbers are accepted to ensure contact quality and prevent abuse. This policy helps maintain the integrity of our contact pools.

Currently, phone verification is required for Nigeria (NG). We're working on adding SMS support for Ghana, Kenya, and South Africa. Users from other countries can still use the platform without phone verification for now.

Free campaigns don't require payment to join and typically have basic features. Paid campaigns offer premium features like priority support, verified contacts, and access to higher-quality pools. Both types provide the same contact exchange functionality.

Location-based campaigns are organized by geographic area - either by country (like Nigeria-wide) or by state/city (like Lagos State). These help you connect with people in specific locations for local business opportunities.

Category-based campaigns group participants by industry or interest, such as 'Real Estate Professionals', 'Tech Startups', or 'Healthcare Workers'. These help you connect with people in your specific industry or field.

Choose campaigns based on your goals: join location-based campaigns for local networking, category-based campaigns for industry connections, and consider your budget when choosing between free and paid options. Read the campaign description carefully before joining.

Yes, you can join multiple campaigns simultaneously as long as they don't conflict with each other. Each campaign is independent, and you'll receive separate contact lists for each one you complete.

If a campaign doesn't reach the minimum number of participants by the closing date, it may be extended or cancelled. If cancelled, you'll receive a full refund (for paid campaigns) and can join other available campaigns.

If your payment fails: 1) Check your bank account or card balance, 2) Ensure your payment method is valid and not expired, 3) Try a different payment method, 4) Use our payment recovery tool at /payment/recovery, 5) Contact support if the issue persists.

Use our payment recovery tool: 1) Go to /payment/recovery, 2) Enter your payment reference number, 3) The system will automatically verify and process your payment, 4) You'll be redirected to your campaign status once recovered.

If you were charged but didn't get campaign access: 1) Check your email for confirmation messages, 2) Log into your dashboard to check campaign status, 3) Use the payment recovery tool with your reference number, 4) Contact support with your payment details for manual verification.

We accept bank cards, bank transfers, and mobile money through Paystack (Nigeria) and Flutterwave (multiple African countries). As we expand globally, we'll add more international payment options including PayPal and international cards.

No, all payments are final and non-refundable under all circumstances. This policy applies to all services including campaign joins, subscriptions, and premium features. Please review our Refund Policy before making any payment.

Payment declines can happen due to: insufficient funds, card expiration, bank security blocks, incorrect billing information, or international transaction restrictions. Contact your bank if payments continue to be declined.

To update your profile: 1) Go to your profile page, 2) Click 'Edit Profile', 3) Update your information, 4) Click 'Update Profile' to save changes. Note: Some changes like phone numbers require re-verification.

Yes, you can change your country from your profile settings. This will update the campaigns you see and may affect pricing. Some changes may require re-verification depending on the new country's requirements.

To change your password: 1) Go to your profile page, 2) Click 'Change Password', 3) Enter your current password, 4) Enter your new password twice, 5) Click 'Update Password'. Use a strong, unique password for security.

Account deletion permanently removes: profile information, campaign submissions, payment history, and referral data. However, if you've already joined campaigns, your contact information may have been shared with other participants and cannot be retracted. All data is encrypted before storage and securely deleted when you remove your account.

We use industry-standard encryption to protect your data: 1) All sensitive data (phone numbers, emails) is encrypted before being stored in our database, 2) We use secure hashing for passwords and contact information, 3) Data transmission is protected with HTTPS/SSL encryption, 4) We follow GDPR and data protection best practices, 5) Your data is only shared with campaign participants after you explicitly join a campaign.

Yes, you can request a copy of your data by contacting our support team. We'll provide you with all your personal information, campaign history, and account data in a readable format. This helps you understand what data we have before making the decision to delete your account.

No, we don't allow multiple accounts per person. Each user should have only one account. Creating multiple accounts may result in suspension of all accounts. If you need to change your email or phone number, update your existing account instead.

To update your email: 1) Go to your profile page, 2) Click 'Edit Profile', 3) Change your email address, 4) Verify the new email address with the OTP code sent, 5) Save your changes. You'll need to verify the new email before it becomes active.

If you don't receive OTP codes: 1) Check your spam/junk folder, 2) Ensure your email/phone number is correct, 3) Wait a few minutes and try again, 4) Contact support if the issue persists. We can resend codes or help troubleshoot verification issues.

To reset your password: 1) Go to the login page, 2) Click 'Forgot Password', 3) Enter your email address, 4) Check your email for reset instructions, 5) Follow the link to create a new password. Ensure your new password is strong and unique.

Yes, ListGrow.App is fully responsive and works on all devices including smartphones and tablets. You can join campaigns, verify contacts, and download contact lists from any device with internet access.

ListGrow.App supports all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest versions for the best experience and security features.

You can delete your account at any time from your profile page. Go to your profile settings and click "Delete Account". You'll need to type "DELETE" to confirm. This will permanently remove all your data including profile information, campaign submissions, payment history, and referral data. Note: If you've already joined campaigns, your contact information may have already been shared with other participants and cannot be retracted.

If the website is loading slowly: 1) Check your internet connection, 2) Clear your browser cache and cookies, 3) Try refreshing the page, 4) Try a different browser, 5) Disable browser extensions temporarily, 6) Contact support if the issue persists.

Error messages usually indicate: network issues, invalid input data, expired sessions, or temporary service problems. Try refreshing the page, checking your internet connection, or logging out and back in. If errors persist, contact support with the specific error message.